Hi guys! As promised I’m sharing all about my recent trip to the Restoration Hardware Rooftop Restaurant in NYC. To sum it all up for you, it was really cool! Should you go? Definitely! But before you do, make sure you read this whole post because I’m sharing everything I wish I knew before going!
When I first wrote this blog post back in Feb of 2019 they did not take reservations, but since then this policy has changed! Yay! While I can’t speak to the reservations experience since I haven’t gone since they started taking reservations, I have heard good things!
Yes, I know! Definitely enjoy how amazing of a job RH did in designing this gallery space. They truly outdid themselves.
You might not have noticed it right away, but there is a bar located on the 3rd floor and you can walk on up to it, get yourself a glass of wine or a beer, and then you can either find yourself a cozy spot in the gallery itself, or you can head up to the rooftop and see if there is an open table outside. There is first come, first serve seating on the rooftop terrace.
A little more insight into how the outdoor terrace works…in the summer months there will be a couple of waiters assigned to this outdoor area. You can order drinks from them. During the off-season you can still sit outside if you like, but depending on the weather there may or may not be a waiter outside to serve you. In this case, just go down to the third floor to get your wine or beer and bring it back up to the rooftop terrace.
They don’t do food service outside, just drinks.
I ran into this same problem when I was there… On the 5th floor, where the rooftop restaurant is, you’re going to have the longest wait for the bathroom. It’s probably easier to just go down a floor or two (or three, depending on how busy it is) and use one of those restrooms instead. On a brighter note, I was pleasantly surprised with how clean they keep the restrooms, considering how much foot traffic goes through the space.
Ahhh! Honestly the whole menu looks pretty great to me! I ended up ordering the Shaved Vegetable Salad (it was really good) and a side of fries! They were yummy too! My mom got the burger and was happy with it as well. If I wasn’t dairy free I probably would have gone with the Pappardelle!
***UPDATED August 1, 2019:
Hello Hello! I just wanted to take a minute to share that The RH Rooftop Restaurant invited me back a couple of weeks ago for a complimentary dinner. This was my second time dining with them (the first time being what the majority of this post is about), and I have to say the service I received this time was INCREDIBLE. They really went above and beyond and made our evening dining with them pretty darn special.
What really meant the most to me was how responsive the restaurant was to hearing that our service the first time wasn’t spectacular. They could have ignored me, they could have said “sorry to hear that”, but instead they took actionable steps to make my experience better. I would 110% recommend eating at The RH Rooftop Restaurant in NYC. Actually, I’d take it a step further and say it’s a MUST, that’s how great the atmosphere is, the food is, and most of all, because they care about their guests.
It’s worth noting that the first time my mom and I went the restaurant here we didn’t have great service, but I was SUPER impressed by how the front of house handled my less than stellar review of the experience. They went above and beyond what I feel like front of house has to do, which honestly made the entire experience feel so much better! I’ll keep my feedback from the original blog post below:
“In good news though, a day after dining with the RH Rooftop Restaurant I received an email asking me to rate my experience. I gave it a 3 star review with the added comments of how I LOVED the food, LOVED the space, but the service was really sub-par. After submitting my review, I received a response from the manager of the restaurant wanting to offer me a complimentary visit back to the the RH Rooftop Restaurant. So that was really kind of them to do and I appreciate the management taking that extra step with us. So overall, a really good experience!”
Half the time I go into the city I take the train and the other half of the time I just drive in. Honestly, coming from Greenwich, sometimes one option outweighs the other and visa versa! For this trip into the city driving in definitely made the most sense. We found 2 hour street parking on W14th Street (right across from DVF).
Since we had an hour and a half wait for our table, we roamed around the surrounding area, went into Chelsea Market (to get donuts!), and then circled back to RH to check on our reservation before putting more time in the meter. So long story short, the whole parking situation worked out pretty well for us! I think it cost us a total of $20.